Privacy Policy
Last updated: September 7, 2026
Information We Collect
When you visit our website, place an order, request catering, or share feedback, we may collect:
- Contact information (name, email, and optionally phone number) when you submit our contact form, catering request form, or post-visit feedback survey
- Catering request details (event date, guest count, order preferences, and delivery address if applicable)
- Visit feedback (ratings and comments) when you complete our in-store feedback survey
- Your IP address and browser user agent when you submit any of our forms, used for spam and abuse prevention
- Your text-messaging consent choice, the time it was made, and the form it was made on, whenever a form offers SMS consent
- Order information when you place orders through our third-party ordering platform (Square)
- Usage data collected automatically through cookies and analytics tools
How We Use Your Information
- To respond to your inquiries, contact form submissions, and catering requests
- To process and fulfill your orders
- To send you a thank-you coupon by email after you complete our feedback survey
- To send you text messages about your inquiry or order, only if you have checked the SMS consent box on one of our forms or otherwise opted in (we do not use phone numbers for marketing)
- To keep an auditable record of your messaging consent, as required by carrier regulations
- To improve our website and services
- To comply with legal obligations
Third-Party Services
We use the following categories of third-party service providers, which process data only on our behalf and only as needed to provide their service:
- Square — for online ordering and payment processing. Square is a separate company and operates under its own privacy policy.
- Google Analytics — for website usage analytics
- Google reCAPTCHA — for spam protection on our forms. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
- Transactional email delivery providers — to send confirmation emails, thank-you coupons, and replies to your inquiries
- Secure database hosting providers — to store form submissions, feedback survey responses, and messaging consent records
- Text messaging service providers — solely to deliver and receive text messages on our behalf (see below)
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Mobile Messaging and SMS
TOASTED LLC may send text messages to customers who have opted in to receive them, for customer service and order-related purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information covered by this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use third-party messaging service providers solely to deliver and receive messages on our behalf. These providers may not use your mobile information for any other purpose.
Where a form on this website collects a phone number, SMS consent is a separate, optional checkbox that is unchecked by default. Leaving it unchecked never prevents you from submitting the form. We record your choice, the time you made it, and the page you made it on.
Message frequency varies based on your interactions with us. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance, or contact us at support@toastedseattle.com.
Full messaging terms are available at https://toastedseattle.com/sms-terms
Cookies
Our website uses cookies and similar technologies for analytics and functionality. You can control cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information. Our website uses HTTPS encryption, and we do not store payment information directly — all payments are processed through Square's secure platform.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@toastedseattle.com.
Contact Us
If you have questions about this privacy policy, contact us at:
TOASTED LLC
4756 15th Ave NE, Seattle, WA 98105
support@toastedseattle.com
(866) 421-8505